Shipping Policy

Addresses to which we ship: We ship across CONUS and currently cannot ship to Hawaii, Puerto Rico, and Alaska.

Shipping time: It takes up to 3 weeks to process your order, and another 3-5 days for the order to arrive at your door. In the rare cases there may be a slight delay in shipment and you do not receive your order within 14 business days, feel free to contact us at service@voltsteed.com.

Shipping cost: All our bikes comes with free shipping across CONUS.

Signatures Required: Due to the high value of ebike, we offer signature required shipping method at your service, which we charge $10 per bike. The shipping carrier is instructed to obtain a signature before delivery and should not leave packages unattended. Although starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.

Shipping Carriers: Voltsteed ships using FedEx

No Responsibility for Loss, Theft, or Damage:
Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service. In case your order gets lost, damaged, or stolen in transit, feel free to choose "Signature required" shipping method or "ROUTE" service at checkout.

ROUTE is available at checkout
Add Route Package Protection at checkout to unlock full package protection and seamless resolution for order issues. If something goes wrong with your protected order, you can report an issue by filing a claim.

Restocking fee:

• If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $200 per ebike to partially cover our shipping costs；
• Order cancellation request submitted within 24 hours are exempt from restocking fee;
• Returns of new and unused items within 14 days of receipt, we charge $200 restocking fee per bike;
• Returns of used Items within 14 days of receipt, we charge $200 restocking fee per bike;
• Returns of defected items within 14 days of receipt or authorized return by our Customer Service team are exempt from restocking fee;