Take your first steps to experience the retro appearance and feel the smooth ride
Order Cancellation
To cancel a placed order, please contact us at service@voltsteed.com within 24 hours after you place the order. We should cancel your order and refund you within 2 business days.
If you would like to cancel your order after 24 hours you place the order, it’s likely that your bike has been shipped. In this case, we will contact the courier on your behalf for a return. Please note there will be a restocking fee of $200 (per unit) charged.
After we have received your returned package and confirmed that the package is complete and the product is unused and in good condition, we will perform a refund (less $200 restocking fee when applicable) in 5 business days.
Return
We offer free returns within 14 days of delivery. To return an ebike that is not defective or damaged, you must contact Jopi Co. Ltd..within 14 days of your receipt of the ebike. The ebike must have less than 10 miles on the odometer, and in perfect working condition, i.e. be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, pedals, bell, front & rear reflectors, headlight, toolkits (9 tools in total), user manual, quick start guide etc.).
You must receive prior authorization and a prepaid return shipping label from Voltsteed. Warranty issues must be resolved prior to processing a return. Returns are not allowed 14 days after the delivery date.
Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebikes.
Refunds will be made after the Ebike is received and inspected.
Process. To initiate a return, email us at service@voltsteed.com with [RETURN REQUEST] and your order number in the title for faster processing. Please ship all approved returns using the shipping label provided during the return merchandise authorization process.
Non-returnable Items Include, But are not limited to
For returned items or items for exchange, we will need 5-7 business days upon receiving your item(s) to process the request and inspect the merchandise.
We will notify you once we’ve received and inspected your returned product(s). If approved, you will be refunded via your original payment method within 5 business days. Please keep in mind your bank or credit card company may take additional time to process the refund as well.
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